One might miss an important message in emails but not on WhatsApp!

It goes without saying how integral WhatsApp has become in our daily lives. It’s undoubtedly the most used communication tool today. An app that not only connects us with loved ones but has also become an essential tool for businesses and their stakeholders, playing a crucial role in modern business communication. With the popularity of Whatsapp among customers and business users, we at Osswal realized how convenient it would be for businesses to communicate and share documents. Thus, we offer an SAP ERP add-on, WhatsApp integration with SAP Business One. It extends the functionality of the ERP system. 

An SAP system generates reports on a real-time basis and in your desired format. How easy it would be if businesses could send the report directly to the required person on his WhatsApp number? Yes, that’s what WhatsApp integration does. 

In this blog, let’s discover the benefits of SAP B1 integration with WhatsApp at Glace-

Task Notifications and Alerts:

The effective SAP B1 add-on will send automated task notifications and emergency alerts to desired individuals through WhatsApp messages. This ensures that all members are on the same page regarding important tasks or deadlines. This also boosts real-time communication among team members and stakeholders. 

Order and Transaction Updates:

Integrating WhatsApp with ERP will facilitate businesses in getting instant updates on order status, transactions, shipment details, and so on. This accelerates customer communication. 

Ensures Privacy:

The WhatsApp feature in the SAP B1 add-on ensures that personal and official data remain separate. Only official communications are synced with the system, safeguarding user privacy while maintaining secure and organized business communication.

Easy Document Sharing: 

SAP B1’s WhatsApp integration facilitates the easy sharing of documents, such as purchase orders or delivery schedules, directly from the ERP system. Additionally, approval workflows for things like expense reports or maintenance requests can be managed through WhatsApp, speeding up decision-making.

Customer Support:

For customers who reach out for inquiries or issues, support teams can respond directly via the ERP interface, improving customer satisfaction through faster and more efficient communication.

Send Messages from Any Screen: 

With WhatsApp integration add-on, users can easily share messages from any screen within the ERP system. This allows seamless sharing of data with clients or colleagues, regardless of where you’re working in the system

Unlimited Message Sharing: 

The integration supports the unlimited exchange of messages via WhatsApp, including not just text but also images and documents in multiple formats, ensuring flexible communication without restrictions.

Data Backup for Future Use: 

All communications conducted through WhatsApp can be securely backed up, ensuring that important data and conversations are stored for future reference or retrieval.

Now, that we have witnessed the benefits associated with the WhatsApp integration add-on, let’s check how WhatsApp integration works- 

• Setup with a Downloadable Connector: The process begins by downloading and setting up a WhatsApp connector, which activates the integration.
• QR Code Activation: Once activated, a QR code scanner will appear on your ERP desktop.
• Syncing with Phone: By scanning the QR code using the WhatsApp app on your phone, the integration between the ERP system and WhatsApp is established.
• Seamless Messaging: This setup enables you to send messages and share documents directly from your ERP system using WhatsApp.

Summing Up

The workforce may not be familiar with the technicality of SAP Business One, but with WhatsApp integration add-on, businesses can simplify communication and streamline operations effortlessly. This integration bridges the gap between the ERP system and real-time communication, ensuring quick access to vital information and efficient task management.

It’s the perfect solution for businesses looking to stay connected and operate more efficiently. Businesses can rely on our wealth of experience and familiarity with the integration WhatsApp add-on for many of our projects.