SAP Business One Sales and Service
Maximizing Customer Relationship and Boost Customer Satisfaction
SAP Business One Sales and Service
SAP Business One Sales Management Module - While acquiring new clients is critical for business, maximising customer relationships is as vital.
The SAP Business One Sales Management Module equips you with the tools you need to manage the whole sales process and client lifetime, from initial contact through final sale, to after-sales service and support. Its integrated functionality gives you a full picture of your prospects and clients, allowing you to better understand and address their demands. As a consequence, you may convert prospects into customers, boost sales and profitability, and enhance customer satisfaction significantly.
SAP Business One Service Management: Winning new clients and maintaining existing ones are critical to successful business development and profitability. As a result, your firm must maintain a high level of client satisfaction.
Customer service personnel are your company's public face. When dealing with clients on a regular basis, they require the proper tools to handle queries and manage issues promptly and efficiently while staying within your service cost objectives.
Acquiring new customers is important for success, but maximizing customer relationships is just as crucial. SAP Business One provides the tools to help you efficiently manage the entire sales process and customer lifecycle – from initial contact to final sale, to after-sales service and support. Its integrated functionality provides a complete view of prospects and customers so you can better understand and meet their needs. As a result, you can turn prospects into customers, increase sales and profitability, and improve customer satisfaction.
SAP Business One Sales and Service Features
Sales & Opportunities Management Track opportunities and activities from the first contact to deal closure. | Opportunity and Pipeline Management | Sales orders | Service Management | Service Contracts |
Marketing Campaign Management Create, manage, and analyze marketing activities. | CRM | Deliveries & Returns | Service Planning | Human Resource Integration |
Customer Management Store all critical customer data in one place, synchronize and manage customer contacts stored in Microsoft Outlook. | Campaign Management | Invoices | Customer Interactions Tracking | Knowledge Database |
Service Management Manage warranty and service contracts efficiently, enter and respond to service calls quickly. | Blanket agreements | Dunning & Customer Management | Equipment Card Handling | Service Calendar |
Reporing and Analysis Create detailed reports on all aspects of the sales process, including sales forecasting and pipeline tracking, using time-saving templates. | Quotations | Gross Profit Calculation | Service Dashboards | Service Call Processing |
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