SAP Business One Sales and Service

Maximizing Customer Relationship and Boost Customer Satisfaction 


SAP Business One Sales and Service

SAP Business One Sales Management Module - While acquiring new clients is critical for business, maximising customer relationships is as vital.

The SAP Business One Sales Management Module equips you with the tools you need to manage the whole sales process and client lifetime, from initial contact through final sale, to after-sales service and support. Its integrated functionality gives you a full picture of your prospects and clients, allowing you to better understand and address their demands. As a consequence, you may convert prospects into customers, boost sales and profitability, and enhance customer satisfaction significantly.

SAP Business One Service Management: Winning new clients and maintaining existing ones are critical to successful business development and profitability. As a result, your firm must maintain a high level of client satisfaction.

Customer service personnel are your company's public face. When dealing with clients on a regular basis, they require the proper tools to handle queries and manage issues promptly and efficiently while staying within your service cost objectives.

Acquiring new customers is important for success, but maximizing customer relationships is just as crucial. SAP Business One provides the tools to help you efficiently manage the entire sales process and customer lifecycle – from initial contact to final sale, to after-sales service and support. Its integrated functionality provides a complete view of prospects and customers so you can better understand and meet their needs. As a result, you can turn prospects into customers, increase sales and profitability, and improve customer satisfaction.

SAP Business One Sales and Service Features

Sales & Opportunities Management

Track opportunities and activities from the first contact to deal closure.

Opportunity and Pipeline Management

Sales orders

Service Management

Service Contracts

Marketing Campaign Management

Create, manage, and analyze marketing activities.


Deliveries & Returns

Service Planning

Human Resource Integration

Customer Management

Store all critical customer data in one place, synchronize and manage customer contacts stored in Microsoft Outlook.

Campaign Management


Customer Interactions Tracking

Knowledge Database

Service Management

Manage warranty and service contracts efficiently, enter and respond to service calls quickly.

Blanket agreements

Dunning & Customer Management

Equipment Card Handling

Service Calendar

Reporing and Analysis

Create detailed reports on all aspects of the sales process, including sales forecasting and pipeline tracking, using time-saving templates.


Gross Profit Calculation

Service Dashboards

Service Call Processing

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