SAP S/4HANA Cloud for Service
Service Management with Cloud ERP
How do you keep customers for life? By offering a unified, personalized after-sales experience that anticipates and satisfies customer demands across all channels. With customer service features in SAP S/4HANA Cloud, you can earn client loyalty by providing short resolution times and gathering feedback.
- Commercial service management from start to finish, from fulfillment to invoicing and financing
- A centralized platform for the planning and management of technical services
- Data tracking, visualization, and interactivity provide broad visibility throughout service operations.
- Integrated analytics throughout your whole service portfolio
Service capabilities in SAP S/4HANA Cloud: What’s included
The customer service features in SAP S/4HANA Cloud may help you give great service and support at every step, earning you long-term client loyalty.
Service Operations Management
Customers want the same wonderful experience whether you’re providing a single service or a complicated packaged product. Our service operations management software can assist you in delivering it, including planning, scheduling, parts provisioning, service work, and invoicing. Fulfill contractual obligations with the appropriate mix of materials and human resources and apply logistical and financial insights to save costs.
- Create, track, and manage service requests while keeping track of previous and current agreements and activity.
- It provides access to all customer, service, and equipment data to front-line agents and field service teams.
- By integrating repair procedures across departments, in-house repairs may be planned and executed more successfully.
- Assist in the efficient settlement of issues through multichannel customer engagement and smart interactions.
- Differentiate yourself by providing packaged services and product packs, and automate follow-up and payment procedures.
- Combine physical and digital items with subscription services that include delivery and installation.
- Easily set up and manage changes to subscriptions and entitlements.
- Automate payment and collection processes, as well as link to digital payment providers.
- Manage customer invoicing and income sharing with partners.
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